GENERAL INFORMATION
Please ensure your shipping address is entered correctly at checkout, including street number, apartment or unit number, and any required delivery details. Marcel Celine is not responsible for lost, delayed, or misdelivered parcels caused by incorrect or incomplete address details provided by the customer.
We ship to PO Boxes via Australia Post where available, however we recommend using a residential or business address where possible. We reserve the right to select or change carriers at any time.
PROCESSING TIME
All orders are processed within 1–2 business days, excluding weekends and public holidays.
During peak periods or promotional events, processing times may be slightly extended.
ESTIMATED DELIVERY TIMELINES
Delivery times are estimates only and begin once your order has been dispatched.
| Country | Standard | Express |
|---|---|---|
| Australia | 3–5 business days | 1–3 business days |
| New Zealand | 5–8 business days | 3–7 business days |
| Asia Pacific | 6–10 business days | 4–8 business days |
| USA / Canada | 6–10 business days | 3–7 business days |
| UK / EU | 6–10 business days | 4–8 business days |
| Rest of World | 8–12 business days | 6–10 business days |
COUNTRIES WE SHIP TO
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
*More to be added in the future :)
SHIPPING FEES
Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Shipping fees are non-refundable.
FREE SHIPPING
Free standard shipping on orders over $100 AUD within Australia and New Zealand.
For international orders, free standard shipping applies to orders of USD $100 or more (or local currency equivalent).
DELIVERY TRACKING
Once your order has been dispatched, a tracking number will be sent to your email.
Please allow up to 48 hours for tracking updates to become active.
IMPORT TAXES AND DUTIES
Marcel Celine is not responsible for any customs duties, taxes, or import fees charged by local authorities. These charges are the responsibility of the customer.
DELIVERY ISSUES AND CLAIMS
If your tracking shows your parcel as delivered but you have not received it, you must contact us within 10 days of the delivery date.
We will assist with lodging a claim with the carrier. Claims may take up to 30 days to resolve, depending on the carrier used.
Refunds or replacements are not issued for parcels confirmed as delivered by the carrier.
ADDRESS CHANGES
Once an order has been dispatched, the shipping address cannot be changed. Please ensure all details are correct before placing your order.
Returned or uncollected parcels due to incorrect address details may incur additional shipping fees, payable by the customer.
RETURNS
Returns are accepted within 30 days of delivery, provided products are unopened, unused, and in original packaging. Proof of purchase is required.
For hygiene and safety reasons, opened or used products are not eligible for return or refund.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
We recommend using a tracked return service, as Marcel Celine is not responsible for lost return parcels.
REFUNDS
Once your return has been received and inspected, approved refunds will be issued to the original payment method within 5-10 business days.
POLICY UPDATES
Marcel Celine reserves the right to amend this shipping and returns policy at any time without prior notice.